Terms of service

Terms and Conditions
Effective Date: 1 January 2025
Last Updated: 1 January 2025

Welcome to Family Value Factory Store (“we”, “our”, “us”), operating at https://factorystore.co.za. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase or using our services.

1. General Information

Family Value Factory Store is an online retailer specialising in commercial and household detergent products. These Terms and Conditions govern all interactions with our website, including browsing, purchasing, and account management.

2. Eligibility

To make a purchase, you must be:

• At least 18 years of age, or have parental/guardian consent.
  
  

• Able to enter into legally binding contracts.
  
  

• Providing accurate and up-to-date contact and delivery information.
  
  

3. Products and Availability

• We strive to ensure all product descriptions, prices, and images are accurate.
  
  

• Product availability may change without prior notice.
  
  

• Colours and packaging may differ slightly from images due to supplier variations.
  
  

• We reserve the right to discontinue or update any product at any time.
  
  

4. Pricing and Payment

• All prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.
  
  

• Payment must be made in full at the time of order via the available payment methods on our website.
  
  

• We reserve the right to correct any pricing errors before or after an order is placed.
  
  

5. Orders

• An order confirmation email will be sent once payment is received.
  
  

• Orders are subject to acceptance and availability.
  
  

• We reserve the right to refuse or cancel any order, including due to suspected fraud or pricing errors.
  
  

6. Delivery

• Delivery times and fees are provided at checkout and may vary depending on location.
  
  

• We are not liable for delays caused by third-party couriers or factors beyond our control.
  
  

• Risk of loss and ownership of products pass to you upon delivery.
  
  

7. Returns and Refunds

• Due to the nature of our products, returns are only accepted for defective or incorrect items.
  
  

• Claims must be made within 7 days of delivery, with proof of purchase and photographic evidence.
  
  

• Approved refunds will be processed to the original payment method within a reasonable time frame.
  
  

• We reserve the right to reject returns if products have been opened, used, or damaged after delivery.
  
  

8. Use of the Website

You agree not to:

• Use the website for fraudulent or unlawful purposes.
  
  

• Disrupt or interfere with the website’s functionality.
  
  

• Copy, reproduce, or distribute any content without our prior written consent.
  
  

9. Intellectual Property

All content on this website, including text, images, logos, and product information, is the property of Family Value Factory Store or its suppliers and is protected under applicable copyright laws.

10. Limitation of Liability

To the fullest extent permitted by law, Family Value Factory Store is not liable for:

• Any indirect, incidental, or consequential damages.
  
  

• Losses caused by misuse or improper storage of products.
  
  

• Delays, errors, or interruptions to the website’s availability.
  
  

11. Indemnification

You agree to indemnify and hold harmless Family Value Factory Store, its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of our website or products.

12. Privacy

Your personal information is collected, processed, and stored in accordance with our Privacy Policy. By using our website, you consent to such processing.

13. Changes to Terms

We reserve the right to update or amend these Terms and Conditions at any time without prior notice. The latest version will always be posted on our website with an updated “Last Updated” date.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.

15. Contact Information

For questions about these Terms, please contact us:
Email: orders@factorystore.co.za

Our phone number: 010 109 8077
Address: 37 Steel Road, Spartan, Kempton Park.